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2026
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Questions about products, grooming, or your pet's health? Our team is here to help.

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Frequently Asked Questions

What payment methods do you accept?
We accept UPI, debit/credit cards (Visa, Mastercard, RuPay), net banking, and Cash on Delivery. All online payments are 100% secure.
How long does delivery take?
Quick delivery in Mumbai, and 2-4 business days for the rest of India. You can follow your order on our Track Order page.
Do you have a return policy?
Easy returns on all products except opened food or medicine. Just contact us and we'll guide you through a return.
Are the products genuine?
Quality pet products from trusted brands, with the brand's warranty where it offers one.
How do PawPoints work?
Earn 10 PawPoints per ₹100 spent. Redeem 5 PawPoints for ₹1 discount on your next order. PawPoints never expire!
Do you offer grooming at home?
Yes! Our home grooming service covers most Mumbai pin codes. Book via our Booking page and an experienced groomer will visit your home.